This website is operated by Minertor. Minertor operates this website, granting you access to all information, tools, and services herein under the condition that you accept the specified terms, conditions, policies, and notices.
Please carefully review these Terms and Conditions before utilising our website. Your access to any part of the site indicates your agreement to be bound by these terms. Failure to agree to all conditions prohibits your access to the website or use of any services. If these Terms of Service are treated as an offer, acceptance is explicitly confined to these specified terms.
We retain the right to decline service to any individual at any time, without providing a specific reason. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any aspect of the service, its use, or access, including contact information on the website, without our explicit written permission. Headings in this agreement are included solely for convenience and do not impose limitations or alter these Terms in any way.
LIMITATION OF LIABILITY
Except as otherwise mandated by law, the website owners or contributors shall not be held liable for any damages, including but not limited to loss of use, profits, or data, arising out of or in any way connected with the use of the website.
MODIFICATIONS TO THE SERVICE AND PRICING
Product prices may change without prior notice. We reserve the right to modify or discontinue the Service, including any part or content, at any time without notice. We hold no liability to you or any third-party for any modifications, price changes, adjusted hash rate, suspension, or discontinuance of the Service.
ARBITRATION
The website user agrees to resolve through arbitration any dispute arising from or related to the website or this disclaimer, with the exception of disputes concerning copyrights, logos, trademarks, trade names, trade secrets, or patents.
COMPANY RIGHTS
We retain the right to:
1. Modify or withdraw the Website (temporarily or permanently) with or without notice, and we are not liable to you or any third party for such actions.
2. Change these Conditions, and your continued use of the Website implies acceptance of the changes. It’s your responsibility to check regularly for updates.
3. Block access to the site or specific users.
4. Refuse refunds for products or services ordered on behalf of a client, maintaining the same arrangement with our suppliers. Minertor provides warranty repairs/swap outs for faulty parts but does not offer refunds.
We will make reasonable efforts to maintain the Website, but it may change over time. You won’t be eligible for compensation due to inability to use the Website or its partial or complete withdrawal, suspension, or failure beyond our control.
ACCURACY OF BILLING INFORMATION
We have the right to decline any order you make, and at our discretion, limit or cancel quantities per person, household, or order. Restrictions may apply to orders under the same customer account, credit card, or sharing billing/shipping addresses. If we modify or cancel an order, we will attempt to notify you through the provided email or billing address/phone number. We reserve the right to restrict orders that, in our sole judgment, seem to be placed by dealers, resellers, or distributors.
You agree to furnish current, complete, and accurate purchase and account information for all store transactions. It is your responsibility to promptly update account details, including email address and credit card information, to facilitate transactions and contact as necessary.
THIRD PARTY LINKS
In our effort to enhance user value, we may include links to other websites or resources. You acknowledge and agree that we are not accountable for the availability of these external sites or resources. We do not endorse or hold responsibility for the privacy practices or content (including misrepresentative or defamatory content) on such websites. This includes any advertising, products, or services on or from these sites or resources. We are not liable for any damage, loss, or offense caused or alleged to be caused by, or in connection with, the use of or reliance on such content, goods, or services available on external sites or resources.
ORDER PROCESSING
Order processing initiates upon receipt of full payment for the order. We recommend completing payment and sending proof within 24 hours of placing your order. After making a payment, please forward a copy of your transfer receipt to: info@minertor.com
PAYMENT OPTIONS AND PRICING
Minertor strives to provide competitive prices on current products. Your total order price will encompass the purchase cost, applicable sales tax, and shipping charges on the day of shipping.
Payment methods include bank deposit/wire transfer or cryptocurrency. Products will not be dispatched until funds have cleared.
Minertor retains the right to adjust pricing without prior notice. Orders are valid for a specific period due to the volatility of cryptocurrency prices.
Direct Deposit
You can pay for your products through a direct deposit. Visit your bank to physically make the direct deposit. Please email your deposit slip to info@minertor.com for payment confirmation and to expedite the shipping of your order.
International Bank Transfer
Bank Name:
Bank Address:
BIC/SWIFT:
IBAN:
Account Name: Minertor Ltd
Account Address:
As we are a UK registered company, we prefer the payment to be made in GBP by wire transfer (online or direct bank deposit) or by cryptocurrency transfer.
However, we are able to accept payment in USD, EUR or any other currency as long as the conversion rate is correct and we receive the correct amount in GBP.
All banks have their own currency exchange rates and fees, therefore if you are using USD, EUR or any other currency, you will need to ask for assistance at the bank to make sure the payment we receive is the GBP and equivalent of the order value.
UK Bank Transfer
Bank Name:
ACCOUNT NUMBER:
SORT CODE:
Account Name: Minertor Ltd
Account Address:
Cryptocurrency Payment
Payments are accepted through reliable payment gateways Coinbase Commerce. We accept payment by either Bitcoin, Bitcoin Cash, DAI, Litecoin, Ethereum and USDC. Please note Coinbase Commerce supports payments only through the ERC-20 network for USDC, DAI and Ethereum. Sending and receiving unsupported assets through Wallet can cause you to lose them.
Please view full details on Coinbase Commerce payments here.
The cryptocurrency amount that corresponds to the total balance of your placed order will be provided upon checkout using the exchange rate of that cryptocurrency to GBP in real time.
All Coinbase Wallet transactions are processed on the blockchain which means Senders will be charged a miner/transfer fee.
Please be aware that some asset issuers may send or “airdrop” cryptocurrencies to your Wallet, even though you will not have the ability to withdraw them. This is referred to as a “Frozen Drop”. Please contact the asset issuer directly for guidance on how to move these assets. Assets cannot be moved unless they’re sent back to the sponsored exchange.
Additionally, please note that an asset can start out as an ERC-20 and then move on to its own blockchain which may or may not be supported.
SHIPPING POLICY
Please note, we can only process the shipment of an order once full payment has been received.
As per standard, we aim to arrange dispatch for all in-stock units within 7 working days once payment has been received. Once the order is dispatched, as an estimate it will then takes 5-10 working days to arrive from the courier company. Please note, all future release units first need to be released by and received from the manufacturer, before they can be classed as in-stock.
*Please note for all Cryptosteel products we offer next-day dispatch, 2-3 working days delivery and shipment from the USA, EU and UK Warehouses.
Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.
Depending upon your shipping address and product availability, your order may arrive in multiple shipments or be sent directly from our shipping facilities in China, Hong Kong or the United States (if ordered from a USA based stock).
Any units shipped to the UK will be dispatched to UK from China or Hong Kong where the miners are produced, and once arrived in the UK, we will clear customs and arrange courier to deliver the shipment to your specified address.
Any shipping or delivery dates provided are estimates only, and we are not to be held accountable for any delay from the courier companies or the manufacturers.
When you receive your shipment, please inspect all packages for items such as power supplies, manuals, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you’ll need it for a return shipment. Any damage during shipment must be handled by the customer with the carrier directly. Carrier may request to inspect the item upon receipt of a claim.
Expected extra costs
Purchase of a suitable power cable
Please note, all ASIC miners sold by Minertor are sold with their original/Chinese power outlet cables only. As these cables are not fit for use in the rest of the world, for safety measures, the manufacturer often will not include their Chinese power outlets with the miner when releasing the units to us for shipping outside of China. See our FAQ page for more details.
Customs clearance fees for orders shipping to destination outside the UK
All UK orders, sold and delivered by Minertor are inclusive of value added tax. All International orders, sold and delivered by Minertor are exclusive of value added tax. We are not liable for any duties or taxes or fees that may be incurred by the customer. It is customers responsibility to know the local duties and tax laws and handle any customs issues that may arise. Minertor shall not be liable for any cost of damage or expense as a result of error from calculating taxes and duties pertaining to your order.
Undelivered packages
Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. If you refuse delivery of the product you will be liable for the cost of resending the parcel as well as storage fees.
Please be noted that upon delivery of the products to the carrier, it shall be deemed completion of our delivery, and the title and the risks of damage and loss of the products shall be transferred to you. This includes possible shipping fees and Chinese import tax. We do not accept any refund requests in case of failure of customs clearance.
ANTMINER REPAIR DISCLAIMER
Minertor is not liable or responsible for any decision taken by any of our products manufacturers to scrap or refuse repairs on a miner or its components. You the client acknowledge that you fully understand the risks associated with this repair process and that Minertor is 100% indemnified and cannot be liable for any loss or damage caused by any means whatsoever during the shipping or repair process.
The turn around time is dictated by each miners manufacturer and not Minertor. We will communicate with you regarding the process.
The Costs associated with this transaction covers the following:
Courier costs from the manufacturer to you the purchaser.
Technical Report and analysis by a Minertor Technician before sending the miner.
Transaction Fees Charged by I-Pay and/or Virtual Card Services.
SARS Repair & Return Directive
Repair Ticket Process and follow-ups.
Administration costs of the entire process.
Testing of the returned machine with a Technical Report.
Return of Miner to Customer
NB. If a miner has been repaired and returned by any manufacturer to Minertor or yourself and it was damaged during transit, we cannot be held liable and we will endeavour to persue a remedy with the manufacturer but the client may need to pay associated costs again of returning the miner for the second time. This is a risk and please ensure you understand this risk before concluding this transaction.
All repairs done if not paid for, will result in the items being discarded. Minertor pays on your behalf and you do not pay for the repairs, Minertor reserves the right to sell the entire unit to recover costs and Minertor will not be held liable for damage or loss.
For all returns customers should make use of a courier service that offers:
Shipment tracking and;
Ensures your package for safe return and declare the full value of the shipment, failing which loss or damage will be for your account.
USER COMMENTS AND FEEDBACK
If you submit specific materials (e.g., contest entries) at our request or voluntarily send creative ideas, suggestions, proposals, plans, or other content, you agree that we can use, edit, copy, publish, distribute, translate, and utilize those comments without restriction. We are not obligated (1) to keep comments confidential, (2) to provide compensation for them, or (3) to respond to comments.
While we have the option, we are not obligated to monitor, edit, or remove content that we, in our sole discretion, deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of intellectual property or these Terms of Service.
You agree that your comments will not infringe on any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Additionally, your comments will not contain unlawful, abusive, or obscene material, or any computer virus or malware that could affect the Service or related website. You will not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments, and we assume no liability for any comments posted by you or any third party.
PRICE MATCH GUARANTEE
Our price match guarantee applies exclusively to mining hardware supplied and shipped by a registered supplier within the UK.
DISCLAIMER OF WARRANTIES: LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. Results obtained from the service may not be accurate or reliable. We reserve the right to remove or cancel the service for indefinite periods or at any time without notice.
Your use of the service is at your sole risk. The service, and all products and services delivered through it, are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Minertor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, revenue, savings, data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise. This applies to your use of the service or any products procured using the service, or any other claim related to your use of the service or any product. This includes errors or omissions in content, or any loss or damage incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available via the service, even if advised of their possibility. In states or jurisdictions where such exclusions or limitations are not allowed, our liability shall be limited to the maximum extent permitted by law.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
Monitoring
We possess the right, though not the obligation, to monitor activity and content associated with the Website. We reserve the right to investigate any reported violations of these Conditions or complaints and may take appropriate actions. These actions may include, but are not limited to, issuing warnings, suspending, terminating, attaching conditions to your access, or removing any materials from the Website.
Updating of these Terms and Conditions
We retain the right to change, modify, add to, or remove portions or the entirety of these Terms and Conditions periodically. Changes will be effective upon posting on this Website. It is the User’s responsibility to regularly check these Terms and Conditions for updates. Continued use of this Website after changes or updates are posted will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Consent
I acknowledge that all designs and trademarks are registered to Minertor and accept the terms and conditions. I agree not to copy or duplicate the trademarks and designs, directly or indirectly, and understand the legal consequences. In case of a violation, I acknowledge that I will be held liable for all legal costs incurred by Minertor for any civil or necessary legal action against me.
Company Name
Minertor and minertor.com operate as trading names of Minertor Ltd, registered with HMRC. Any documents or invoices provided will be issued under the registered business name Minertor Ltd.
Contact Information
Questions about the Terms of Service should be sent to us at: info@minertor.com
MINING SAFETY
DO:
1. Inspect the the miner for aesthetic damage or loose heat sinks. If you noticed a damage or defect, or found loose heat sinks, contact us immediately.
2. Install the miner in a dust-free environment with unobstructed air circulation.
3. Wear discharge static electricity or wear anti-static PPE during installation or maintenance of the miner.
4. Unplug the miner when installing or maintaining it. Otherwise, the control board will be damaged.
5. Use a power source that can offer a power output of 20% more than the miner’s power requirement. When the actual output of the power source does not meet the power requirement of miners, the hash rate will be low.
6. Connect the positive ports and negative ports of D/C power 6-pin connectors of the PSU to the miner’s control board and hash boards correctly.
7. Use one PSU for one miner. The miner can receive power from different PSUs, but each hash board can only receive from just one PSU.
The 6-pin power connectors are interchangeable so the sequence doesn’t matter when connecting the connectors to the miner.
8. Power the hash boards first, then power the control board. If you are powering one miner with only one PSU, you can power it on immediately after connecting the hash boards and control board.
9. Make sure that miner is grounded/earthed properly.
10. Install lightning protection; otherwise, all equipment may be damaged if struck by lightning.
11. Antminers can only be connected via Ethernet cable and do not support WiFi connection.
12. In case of internet connection or network failure, if it could be resumed in 15 minutes, the miners do not need to be unplugged and rebooted. If the failure could not fixed in a short amount of time, power off the miner. Unstable internet connection will cause the miner to crash.
Different routers have different settings, consult your router provider to know how many miners can be connected to your router.
An internet speed of 1 Mbps can support up to 150 miners.
13. A miner uses an estimated 500 MB of internet connection per month, prepare enough amount of data usage if you are using a data card.
14. Use the supported browsers: Google Chrome and Firefox.
15. Clean and dust the miner periodically. When the air way in front of the heat sinks is blocked, the miner will be affected.
DON’T:
1. Do not use the miner in an enclosed or confined place. Any items blocking the air flow of the miner is prohibited.
2. Do not use place the miner in an environment where there is high condensation or high level of salt content and humidity in the air. The recommended humidity is below 65%. Coastal places are subject to large salinity in the air, which can easily damage the hash board.
3. Do not use the miner at extreme temperatures. It is recommended that the working environment temperature be 5 to 35 degrees Celsius.
At low ambient temperature, the hash rate will be low. At high temperature for a long time, the miner will malfunction.
4. Do not use water curtain (for cooling) in a situation where a large amount of dust is accumulated, water vapor will adhere to the dust accumulation area and corrode the hash boards.
5. Use of PoE function switches or routers are not allowed because the control board will be burnt.
6. Do not use touch the connectors of the control boards and fan as they are directly connected to the IC pins. Touching these connectors in the absence of electrostatic discharge will spoil IC which makes the miner malfunction.
7. Do not attempt to use a miner that appears to be damaged.
8. Never use multiple PSUs to power one hash board.
